Frequently Asked Questions
At KOUFU, we strive to provide our customers with the best and affordable service possible. Here, you will find answers to some of the most frequently asked questions about our products, services, and ordering process. If you have any additional questions or need further assistance, feel free to reach out to us directly.
1.) How do I place an order?
Kindly visit our Products page to submit your order request. After submitting your request, our team will reach out to confirm the details and assist you through the process to ensure your order meets your specific needs.
2.) Where are you located?
Our facility is located at Lot 6-7, Block 3, Phase 2, Mountview Industrial Complex, Carmona Cavite. See map for directions. We welcome visitors and encourage you to schedule an appointment to tour our facility and learn more about our operations.
3.) What is your production timeline?
Production takes approximately 3 weeks from payment confirmation and sample approval. This timeline allows us to ensure the highest quality standards are met. If you have a specific deadline, please inform us, and we will do our best to accommodate your needs.
4.) What are your payment terms?
For new clients, we require a 100% deposit upfront. This policy ensures that we can allocate resources efficiently for your order. For returning clients, we may offer flexible payment options based on our established relationship.
5.) What are your delivery options?
We offer delivery through Lalamove, with costs covered by the client, or you may choose to pick up your order directly. We strive to provide flexible delivery options to suit your schedule, and we are happy to coordinate with you to ensure timely delivery of your products.